Public Services Manager


Wellesley College seeks an experienced and collaborative Public Services Manager to provide leadership and direction for staff and students engaged in providing public service at the Clapp Library. The Public Services Manager is responsible for staffing the Clapp Library’s public service desk, overseeing stacks maintenance in order to facilitate access to the physical collections, and managing various resources to deliver high quality public service to all members of the Wellesley community.
This position collaborates with colleagues across Library and Technology Services and throughout the College to meet service expectations and standards.

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Wellesley College
Wellesley, MA
Application Deadline: 
Until filled
More Information: 

Key responsibilities:

As a member of the Library Collections team, provides leadership and direction in the planning and delivery of public services programs, circulation services, and reshelving operations for the Clapp Library.

Hires, trains, and manages a large student workforce and works with staff in the Research and Instruction  group as well as in the Library Collections group to provide coverage of the service desk and stacks maintenance in accordance with service standards.

Establishes priorities, assigns tasks, and manages resources, including video e-reserves, to meet service expectations and standards.  

Develops documents and refines procedures and workflows as appropriate.    Oversees  fee collection and supply orders for public service desk-related operations.

Collects, maintains, and analyses statistics and other data to assess services and recommends changes as needed based on such assessment.

Provides leadership and direction for student-focused programs and services which connect students to LTS resources; builds and sustains relationships with student life and academic support staff and assists in promoting the use of library collections and services to foster student engagement.  

Required qualifications:

Master’s degree in Library and/or Information Science from an ALA-accredited institution
Minimum of two years’ experience in public services in a library
Experience managing students or other staff in a public services setting
Ability to work collaboratively with internal and external parties to resolve issues and to adapt to changing environments and priorities
Demonstrated strong service orientation
Excellent oral and written communication, organization, and problem-solving skills
Solid experience with Google Apps
Experience with Microsoft Office Suite, especially Excel

Preferred qualifications:

Recent experience in an academic library
Familiarity with the Millennium integrated library system
Experience with automated ticketing systems